FAQs

What makes White Mansion different from other hotels in Phnom Penh?

White Mansion is a historic boutique hotel housed in a former residence for visiting guests of the US ambassador on leafy Street 240. It features 30 spacious rooms and suites, high ceilings, a grand staircase, gardens and a 20-metre saltwater lap pool.

Located near the Independence Monument and Royal Palace, White Mansion combines period architecture with modern comforts, including Le Café and its outdoor setting in the gardens.

Is White Mansion right for me?

If you appreciate space, character, comfort and a sense of place, most probably. White Mansion suits couples, families with children, travelers with pets, business travelers, and anyone who prefers a spacious, boutique-style stay to some large international hotel.

What is the story behind White Mansion?

From the 1910s onwards, Cambodian families related to the Royal families, together with a new generation of entrepreneurs and prominent figures, began settling west and south of the Palace. Street 240 became one of the main arteries along which new mansions and compounds appeared.

Built in the 1990s with architectural details reminiscent of the presidential White House in Washington, DC, the mansion served as a residence for visiting guests of the US Ambassador, as the American legation was at the time located close-by.

Renovated in 2011 and opened as White Mansion Hotel in 2012 (full operation), the building's architecture and volumes have been preserved and adapted to contemporary hotel life. Read more on our About Us page.

White Mansion is part of the distinctive MAADS family of boutique hotels in Cambodia.

Why book direct?

Booking directly through the website, by phone, email, or with the reservations team, usually ensures the best rate and makes it easier to prepare your stay in advance: room preferences, early check-in, airport pick-up, special occasions or a longer stay. It also gives the hotel more flexibility to help if your plans change.

How do I book a room?

You can book directly through White Mansion website or through online travel agencies: Booking.com, Agoda, Expedia, Trip.com. Direct Booking makes it easier to tailor your stay and often grants you the best available rate.

Do I need to pay a deposit when booking?

No. White Mansion does not take a deposit to confirm a direct booking. Reservations are secured by providing credit card details through the hotel website, subject to the cancellation conditions of the selected rate.

Which room should I choose?

That depends on how you like to travel. Deluxe Rooms (25 sqm) are good choices for simplicity and value, available on the upper floor and 4th floor, with private balcony or terrace with city views. Junior Suites (40 sqm) offer extra-high ceilings and a sitting area. WM Suites (60 sqm) are the most spacious, with a living area and a workstation. [Note: bathtub is available in the WM Suite King Bed room only.

Tell the reservations team what matters most — space, balcony, budget, travelling with kids — and they will happily recommend a room.

Can I request a specific room or view?

By all means. Preferences such as a room on the 1st to 4th floor, a balcony or terrace with city views, can be stated when booking and will be accommodated whenever possible, subject to availability.

What is the cancellation policy?

Terms vary according to room type, rate and booking channel. Some rates are flexible while others are non-refundable. Please check the conditions shown when booking, or contact the reservations team if you're unsure.

Do you take group bookings?

For group enquiries, wedding-related stays or events, please contact the reservations team in advance.

Do you offer special rates for longer stays?

Yes. If you're planning to make Phnom Penh your base for a while, contact the reservations team directly with your dates. Depending on the period and length of stay, a long-term rate may be available.

What are check-in and check-out times?

Check-in is from 2:00 pm, and check-out is by 12:00 noon. Reception is staffed around the clock, so late arrivals are no problem.

My flight is arriving really late. Can I still check in?

Yes. If you're arriving late, simply share your flight details so the team knows when to expect you.

Can I check in early or check out late?

Often, yes — subject to availability and sometimes a small surcharge fee. Let reception know your travel times in advance, and the team will do its best to accommodate you.

Can I leave my luggage before check-in or after check-out?

Yes. Luggage can be stored at reception or in the luggage storage area before check-in or after check-out, so you can explore Phnom Penh while waiting for your room or before departure.

Can I leave luggage while traveling elsewhere in Cambodia?

If you're returning to White Mansion after visiting Siem Reap, Kampot, Kep, the islands or elsewhere, speak to reception. Depending on the size of the luggage and length of storage, a solution can usually be found.

My flight leaves late. Can I stay at the hotel after checking out?

Please ask Reception. Depending on occupancy, a late check-out may be possible, or the team can help make the hours before departure more comfortable, for instance with a table at Le Café. Guests may also stay by the pool, with towels and a shower room provided.

Can I invite visitors to the hotel or to my room?

Access to the rooms is reserved for registered hotel guests. For the safety and privacy of everyone staying at the hotel, outside visitors are not permitted in the rooms.

Friends and colleagues are, however, most welcome in the large lobby, in the gardens and at Le Café, where you can meet over coffee, pastries or a meal.

What payment and ID do I need at check-in?

Please bring a valid passport or ID and, where applicable, the credit or debit card used for the reservation.

Is White Mansion suitable for children?

Yes, families are very welcome. The hotel's booking engine counts guests aged 13 and above as adults with extra fee 29 USD per night including breakfast, children up to 12 years old stay free of charge, with breakfast included. Baby cots and babysitting (10 USD per hour) are available on request.

What is the policy on pets?

White Mansion is pet-friendly. Please inform the reservations team in advance if travelling with a pet. For the comfort and safety of all guests, pets should remain accompanied in the room and are kindly asked to stay off the beds and out of the swimming pool.

Is smoking allowed?

All rooms and indoor shared areas are non-smoking. Many rooms have a private terrace or balcony; mention your preference when booking, and the reservations team will try to match you with a suitable room.

Where is White Mansion?

White Mansion is at #26 Street 240 (corner Street 51), Phnom Penh, close to the Independence Monument, the Royal Palace, and other Phnom Penh iconic spots.

How far is the airport? Do you arrange transfers?

Yes. Private airport pick-ups and transfers can be arranged on request. Since 2025, Phnom Penh is served by Techo International Airport, roughly 25 km from the hotel, so the time needed for transfer depends on traffic and time of day. Send your flight details to reception for advice and transfer arrangements.

How do I get around Phnom Penh?

Tuktuks are our recommended way to explore the compact city center.

The legendary 'remorques' have played a large role in the city life when cars were still scarce. Most Phnom Penh families knew one or two drivers who would run errands, collect kids after school, drive groups to social functions.

The drivers waiting outside White Mansion are well-known to the hotel team. They keep an eye on the street and are eager to service visitors. Check the recommended rates at the hotel before settling your trip, and remember this is a nice way to help supporting local independent drivers.

For longer rides, ride-hailing apps or a hotel-arranged car work well. And Reception can also arrange bicycle and other transportation rentals.

Which apps are useful in Phnom Penh?

Some are particularly handy:

• PassApp — Cambodia's ride-hailing app for tuktuks, cars and deliveries.
• Grab — another widely used ride-hailing and delivery service.
• Bakong — Cambodia's digital payment system.
• Telegram — widely used by Cambodian businesses and by White Mansion reception.
• Google Maps — downloading the Phnom Penh map offline before traveling can be useful.
• Currency converter - useful for checking prices, as both US dollars and Cambodian riel are commonly used in Cambodia.

What room types are available?

White Mansion has 30 suites and rooms, in three categories: Deluxe Room, Junior Suite and WM Suite. Bed preferences (king or queen, double or twin) can be selected while booking directly.

What's included in every room?

Air conditioning and ceiling fan, breakfast, complimentary Wi-Fi, minibar, kettle with complimentary tea and coffee bags, desk, bathroom amenities, stylish bathrobes and slippers, flat-screen TV, as well as deluxe bedding with imported springbox and memory foam mattress and pillows.

Do the rooms have a balcony or terrace?

Several do. Many suites and rooms have a private balcony or terrace with garden or city views. Mention your preference when booking.

Is Wi-Fi available throughout the hotel?

Yes. Complimentary Wi-Fi is available in rooms and public areas.

Can I work remotely from White Mansion?

Yes. Rooms have a desk, and the WM Suite includes a working station. Many guests also settle at Le Café, a space to work with indoor and outdoor seating.

Do you have connecting rooms or family rooms?

There are no connecting rooms. However, if travelling as a family or group, please contact the hotel before booking. Rooms can be allocated close to one another or on the same floor whenever possible.

Are rooms accessible to guests with mobility issues?

The hotel has a lift that serves up to the third floor, while the fourth floor is accessible by stairs only. Contact the hotel before your stay and the team can recommend the most suitable room.

What voltage, power sockets are used in Cambodia?

Cambodia power grid uses 230V-50Hz. Power sockets take in all international types of plugs.

Is breakfast included?

Yes, breakfast is included in the rates of our suites and rooms. Have it by room service, at Le Café or in the gardens, with a choice of Western, Asian and Khmer options

What is Le Café?

Le Café at White Mansion is the hotel's café and restaurant, with lounge area and outdoor seating in the lush gardens. It serves French breads and pastries, coffee and tea, and light and gourmet Khmer and international meals. The team welcomes you every day from 7 AM to 11 PM, with Happy Hours from 5 to 7 PM for signature drinks.

What about vegetarian, vegan or other dietary requirements?

Vegetarian options are available on the menu. Please let the Le Café team know about dietary preferences or allergies, and they will do their best to accommodate them.

Can outside visitors use Le Café and the pool?

Le Café is open to non-staying guests, who can order from the menu at any time. Pool access is also available to outside visitors with a minimum spending of $10 at Le Café.

Can I order delivery or takeaway from Le Café?

Yes. Order with one click through GrabFood.

Tell me about the pool

The 20-metre-long saltwater swimming pool is ideal for swimming laps or lounging by the aquamarine water, surrounded by gardens. Pool access is complimentary for hotel guests. Children must be supervised at all times.

Is there a spa or fitness area?

Yes. On-site massages and spa treatments can be booked at your convenience, by email or by calling +855 92 254 300. See the Spa Menu. Please note that there is no fitness area on-site.

What other guest services are available?

Laundry service, bicycle rental, car and airport-transfer bookings are available through room service and Reception.

Is drinking water provided?

Yes. Drinking water is provided in the rooms. If you need more, simply ask housekeeping or reception.

Can I set up a photoshoot at the hotel?

White Mansion is a stylish background for pre-wedding and other life-event photo sessions. Contact the team in advance to arrange it.

Can I buy drinks or snacks outside the hotel?

Absolutely. Street 240 is lined with cafés and shops, and street vendors are friendly and resourceful. Ask the team, and they'll happily point you towards the ones they know.

Are there sister properties you recommend?

Yes. White Mansion is part of the MAADS family of boutique hotels.

• Nearby in Phnom Penh, Pavilion is a peaceful hideaway of 36 rooms in restored period villas with tropical gardens and two pools. It is adults-leaning (16+), a good alternative for a quieter, more secluded stay.
• Also in Phnom Penh, maadest offers a one-of-a-kind stay with its distinctive Jungloo (jungle igloo) accommodation and the repurposed WaterTower.
• In Siem Reap, Templation sits at the gates of Angkor and its temples, offering private villas nestled in a landscaped tropical park.
• Island escape? On pristine Koh Rong Sanloem, the beach resort Island Center Point is reachable in less than 5 hours from Phnom Penh.

Reception will promptly book these hotels for you and suggest preferential rates when available.

The team can also tell you about MAADS Pass, a program for White Mansion guests granting discounts at participating restaurants and attractions.

Can you help organize a stay in Siem Reap?

Certainly. Reception can help arrange a stay at Templation and advise on getting to Siem Reap and visiting Angkor. If White Mansion is your Phnom Penh base before and after the trip, ask about luggage storage.

What attractions can I find nearby?

White Mansion is located on Street 240, a leafy street in Daun Penh district. Within a few minutes on foot are the Independence Monument and its park, Wat Botum Park with its pagoda, and the Royal Palace. Wat Langka is also nearby, National Museum and Riverside are a short tuktuk ride or on foot for those who prefer to walk. Our Discover page brings together local recommendations, grouped by theme for easy browsing.

I only have 24 or 48 hours in Phnom Penh. What should I see?

Ask the team at reception — they will gladly suggest an itinerary based on your interests and priorities. Whether you're interested in Khmer history, architecture, contemporary art, food, markets, or simply exploring neighborhoods, the team can help you make the most of a short stay.

Can you arrange visits, excursions and onward travel?

Yes. Reception can help organize local visits, cars and excursions, as well as onward travel to other destinations in Cambodia. Tell the team where you'd like to go, and they can suggest the simplest option.

Where should I eat and drink nearby?

Phnom Penh has plenty of cafés, local restaurants and bars to choose from, within walking distance or a short tuk-tuk ride.

Less than 5 minutes walk from White Mansion, Romdeng Restaurant offers traditional Cambodian cuisine, while Nikutei Akiba is a good choice for Japanese BBQ. With short tuktuk ride, Sombok Restaurant, a more refined Khmer dining experience that serves Cambodian dishes with a modern twist. If you prefer somewhere more casual, Sok Lang Lort Cha, a street-side eatery, is worth a try.

For a café stop, Backyard Café is known for its health-focused and wholesome menu. For even more options, Langka Lane Street has a variety of restaurants and bars to explore.

Ask the team for their recommendations — they'll suggest the places they actually go to themselves, or ones that match your query. And of course, Le Café is right on the premises.

Which art galleries can I find nearby?

Galleries worth visiting within a walk or short ride include The Gallerist and Wang Wang Doodle by Space Four Zero, both in Street 240, Bophana Center on Street 200, and the exhibition hall at Institut Français du Cambodge (IFC) on Street 184.

Is White Mansion involved in Phnom Penh's arts and culture scene?

Yes. White Mansion has hosted art exhibitions and concerts, while staying connected to Cambodia's cultural life, for instance through:

• Angkor Database, an independent archive and resource center documenting Khmer heritage;
• The Theatre at Aquation, Koh Pich (Diamond Island);
• Exhibitions at Gaato Café des Arts.

Ask the team what's happening while you're in town.

What do guests say about White Mansion?

⭐⭐⭐⭐ Four-star classified by GIATA, and an average guest satisfaction rating of 9.3/10 given by Booking[dot]com. White Mansion was a 2026 Tripadvisor Travelers' Choice winner, rated 4.7/5 from more than 2,500 reviews.

Guests frequently mention the spacious rooms, attentive and friendly staff, excellent breakfast at Le Café, and convenient location on Street 240 in central Phnom Penh. The neighborhood also has a connection to the area's history as a former American diplomatic residential area, adding another point of interest to the hotel's surroundings.

Some guests note that the building retains the character of its historic architecture, with room layouts and views varying across categories.

What currency and payment methods are accepted?

US dollar and KH riel are both widely used in Cambodia. Most payments are made through scanning QR codes, which you can access via the Bakong Tourists app (e-wallet for visitors, available at Google and Apple online stores).

The hotel accepts cash and major credit cards, including Visa, Mastercard, JCB and UnionPay.

Do I need a visa to visit Cambodia?

Visa requirements depend on nationality. Many travelers can obtain an e-visa before arrival, or a visa on arrival, while some nationalities may need to arrange a visa in advance, but regulations can change.

For the latest requirements, please check the official Cambodia e-Visa website and the Cambodia e-Arrival website before traveling.

Is Phnom Penh safe?

Phnom Penh is generally welcoming and easy to explore, yet as in many cities, it's advisable to take special care of phones, bags and jewelry on the street. Passing motorbike theft can occur, so keep valuables away from the traffic side when walking or riding a tuktuk.

How can I contact White Mansion?

Call +855 92 254 300, or contact reception directly through WhatsApp or Telegram at +855 92 254 300. You can also email [email protected] or send a message here.